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CLICK HERE FOR DIGITAL SUBSCRIPTION FAQs

Frequently Asked Questions

ORDERING

How do I subscribe?

There are 3 ways you can subscribe to a print subscription;
Online: Using this website! www.magsonline.com.au
Phone: Call our order line on 1300 656 933 between 8:00am – 6:00pm AEST, Monday to Friday.
Post: Provide your complete delivery information and send along with payment details to:
Magsonline
Reply Paid 87050
Sydney NSW 2001

When will I receive my first issue if I subscribe today?

Please allow up to 4-6 weeks for delivery of your first issue for a monthly title, and between 6-8 weeks for a bi-monthly title. Your confirmation letter/email will have details of your start and expiry issues.

Can I arrange a subscription to go to another country?

Yes we deliver to most countries by air mail. We only accept payment in Australian dollars.

How do I know my order was successful?

Upon completion of your order an order confirmation will be emailed to you. Tax receipts can be requested by emailing  subs@magsonline.com.au or calling 1300 656 933

DELIVERY

When will I receive my first issue if I subscribe today?

Please allow up to 4-6 weeks for delivery of your first issue for a monthly title, and between 6-8 weeks for a bi-monthly title. Your confirmation letter/email will have details of your start and expiry issues.

When will my magazines arrive?

You should expect your copy to arrive on or around the on-sale date of each issue, however factors such as where you live in Australia can affect delivery times. You can log onto "Your Account" section on magsonline.com.au to view your existing subscription information including on-sale dates at any time.
International orders: The magazines are sent by air mail. Average transit times are as follows; NZ 3-5 Working Days; Asia 5-7 working days; USA, Canada & Europe 7-10 working days; ROW 7-10 working days. Some destinations such as India and Cambodia may take a little longer.

What if my magazine is late?

We do our best to ensure timely delivery of each issue and expect your copy to arrive on or around the on-sale date of each issue, however factors such as where you live in Australia can affect delivery times. If the issue has been on sale in the shops for a few days and you still haven’t received your copy, please phone 1300 656 933 between 8:00am and 6:00pm AEST. In the unlikely event that your magazine does not arrive we would request that you inform us within 3 months so that we can investigate further.

What if I receive a damaged issue?
Please phone 1300 656 933 between 8:00am and 6:00pm AEST

GIFT SUBSCRIPTIONS

If I'm giving a Print gift subscription, can I arrange for the subscription to start at a later date?

Your subscription will conveniently start with the next available issue. If you are renewing a subscription, we will automatically start your new subscription once your current one expires (please ensure that your details match those attached to your existing subscription).

From October through to December, magsonline gives you the option to start your subscription with the first issue released after Christmas.

Please note: For print and digital bundle subscriptions, the gift recipient will be notified immediately of their digital gift subscription for the selected magazine via e-mail.

If I'm giving a Print gift subscription, do you send anything to the recipient?

At the time of purchase, you can select the option of sending an email gift card to your recipient informing them of your present. This can be sent immediately, or on a specific date in the future.

BONUS GIFTS AND MERCHANDISE ORDERS

How long will my merchandise item, back issue or cookbook order take to arrive?

Most orders will be delivered within 28 working days within Australia. For our overseas customers, please allow 35 days from the day you placed your order.

I’ve ordered a subscription with a bonus gift, will I receive the gift with my first issue?

No, as some gifts are bulky and require special packaging, your gift will arrive separately within 4-6 weeks after placing your order. The gift will be posted to the Biller’s address, unless otherwise stated in the promotion specific terms and conditions.

EXISTING SUBSCRIPTIONS

How do I change my address for my subscription?

You can click on the 'Log In’ link at the top of the page. On this page, you can update any of your details and also check your subscription status, and even renew your subscription!

Will I be notified when it’s time to renew my subscription?

To ensure uninterrupted delivery of your magazine subscription we will start to send you renewal reminders a few months prior to your subscription expiration date.

I'm going away for a while, can you put my Print subscription on hold?

Sure! Just phone 1300 656 933 and we'll put your subscription on hold.

Where can I find my customer number?

Your customer number is up to 12 numbers long, possibly with zeros at the beginning. IF THERE ARE ANY LETTERS APPENDED TO THE NUMBER, PLEASE IGNORE THEM. The number will appear on your magazine address label or any other correspondence you may have received from us. Sample here Customer Flysheet

Will I receive a refund if I cancel my Print subscription?

For subscriptions purchased and managed through magsonline, refunds will be given for all un-mailed issues. Credit card payments will be credited back to your card within 7-14 days. For cheque or money order payments please allow up to 28 days to receive your refund cheque. Refunds for subscriptions purchased as a gift will be sent to the person who paid for the subscription.

Please call us on 1300 656 933 to discuss further.

OTHER

I subscribed to Vogue Australia, how do I access Vogue VIP?

If you have not received your VIP activation email within 72 hours of placing your order, please contact us on 1300 656 933 or via email at hello@voguevip.com.au.
You can also view Vogue VIP FAQ’s here

I have a question that has not been covered.

Email us at subs@magsonline.com.au and we will get back to you.

DIGITAL SUBSCRIPTION FAQs

What devices are your digital subscriptions available on?

Currently digital magazine subscriptions purchased on magsonline are available on all Apple iPad and iPhone devices with iOS10 or greater and also available on all Android tablet and smartphone devices using Android version 4.4 or greater.

How do I access my digital subscription?

After purchasing your digital subscription through magsonline, follow these simple steps to access your magazine and download your first issue:
1. Download the Free App of the magazine that you subscribed to from your App store:
Apple Users, click here
Android (Google Play) Users, click here
2. Open the App, and "Sign in" using your magsonline username and the password you used when you purchased your subscription
3. Download your first issue

Where can I find my magsonline username and password?

Your magsonline username (your registered email address) is included in your subscription confirmation email and receipt. For security reasons, your password is not stored. If you need to reset your password, please  click here or call magsonline 1300 656 933 8am-6pm AEST Monday-Friday.

Will each issue of my subscription automatically download?

If you have automatic downloads selected on your device and you are connected via Wi-Fi, each new issue will download automatically. If you do not have automatic downloads selected, you will need to launch the App and download the new issue manually.

Which magazine issue will I receive if I subscribe to a digital edition today?

You will be able to download the current issue that is on-sale.

I can't access the latest issue/I'm having trouble accessing previous issues that are part of my digital subscription.

Try to resolve the problem with this process:
  • Ensure that Wi-Fi connection is at full connectivity
  • Uninstall the app
  • Re-download app from the App store
  • Open the App and login to your magsonline account
  • Attempt to download the issue again

  • Please Note: All our digital magazines require iOS10 or greater for Apple devices and 4.4 or higher for Android.
    If you are still unable to access your subscription, please call magsonline 1300 656 933 8am-6pm AEST Monday-Friday or email at  digital@magsonline.com.au.

    When will my digital subscription end?

    Your digital subscription is set up to automatically renew to the same term you originally subscribed for. So, if you subscribed for 12 months, at the end of your current term you will be renewed for another 12 months and payment will be taken from the same credit card you purchased your subscription with.

    I would like to purchase a gift subscription of a digital edition. How do I do this?

    Gift subscriptions are now available for digital subscriptions. Simply select the magazine you would like to give as a gift from magsonline, and you can indicate that it is a gift on the delivery details page during checkout.
    Please note: The gift recipient will be notified immediately of their digital gift subscription for the selected magazine via e-mail.

    How do I know if my order was successful?

    After placing your digital subscription order on magsonline, you will also receive a Subscription Confirmation Receipt email acknowledging that your order has been processed and giving instructions to access your digital subscription. You should receive this e-mail within 24 hours of placing your order on magsonline.
    If you have any concerns that your order hasn't been processed, please contact magsonline by calling 1300 656 933 8am-6pm AEST Monday-Friday, or emailing  digital@magsonline.com.au.

    What payment options are available through the magsonline website for digital subscriptions?

    The payment method available for digital subscriptions is via credit card automatic renewal. Your credit card will have the total cost of your purchase deducted on your next statement, and payments will renew based on the subscription term you chose unless you cancel your subscription.

    I would like to change my personal or payment details. How can I do this via magsonline?

    You can update your personal details via magsonline, the Login button  at the top of the page. To update payment details, please call magsonline on 1300 656 933 8am-6pm AEST Monday-Friday.

    How can I cancel my digital subscription?

    If you are not completely satisfied with your subscription, you can cancel at any time and receive a refund for all unfulfilled issues. Please contact magsonline on 1300 656 933 8am-6pm AEST Monday-Friday.
    If you purchased your digital subscription through another retailer (e.g. Apple, Zinio or Nook) you will need to cancel your subscription payments through that provider directly.

    Will I receive a refund if I cancel my digital subscription?

    You will receive a refund for all unfulfilled issues when you cancel your digital subscription.

    Will you store my credit card details?

    We will store your credit card details in a tokenised, encrypted format. These details are then used to pay for your auto-renewing subscription.

    What if my credit card expires?

    If your credit card is due to expire we will get in touch with you asking you to update your payment details. If you do not update your payment details, your subscription will not auto renew and you will not receive the next issue of your magazine after your current paid term expires.

    How do I redeem a free subscription I received via a third party?

    If you have received a digital subscription from a third party simply go to the specified magsonline page supplied, select the publication you wish to receive and enter the unique redemption code you were also provided. You will then create your username and password as part of the check-out process and then use these details to log into your account and start reading your digital magazine. (refer to above FAQ, How do I access my digital subscription? for further information)
    If you have a question that we haven't covered, email us at digital@magsonline.com.au and we will get back to you.

    I subscribe to the Vogue Australia digital edition, will I have access to Vogue VIP?

    Vogue VIP access is currently not available with digital only Vogue Australia subscriptions. This includes digital only subscriptions purchased via magsonline, Apple App Store, Zinio, Pressreader and Barnes & Noble Nook.



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