DIGITAL SUBSCRIPTION FAQs
Q. What devices are your digital subscriptions available on?
A. Currently digital magazine subscriptions purchased on magsonline are available on all Apple iPad and iPhone devices with iOS8 or greater and also available on all Android tablet and smartphone devices using Android version 4.4 or greater.
donna hay magazine and donna hay: Fresh + Light are currently available on iPad or Android Tablets only (launching on smartphones in early 2018).
Q. How do I access my digital subscription?
A. After purchasing your digital subscription through Magsonline, follow these simple steps to access your magazine and download your first issue:
- Download the Free App of the magazine that you subscribed to from your App store:
iPad Users, click here
Android Users, click here
- Open the App, and "Sign in" using your Magsonline username and the password you used when you purchased your subscription
- Download your first issue
Q. I have an Android device. Are all magazines available for Android?
A.. Currently all digital magazine subscriptions on magsonline are available for Android tablets as well as Smartphones (donna hay magazine and donna hay Fresh + Light not available on smartphones until early 2018).
Please Note:Requires Android version 4.4 or greater on your device.
Q. Where can I find my Magsonline username and password?
A. Your magsonline username (your registered email address) is included in your subscription confirmation email and receipt. For security reasons, your password is not stored. If you need to reset your password, please call magsonline 1300 656 933 8am-6pm AEST Monday-Friday.
Q. Will each issue of my subscription automatically download?
A. If you have automatic downloads selected on your device and you are connected via Wi-Fi, each new issue will download automatically. If you do not have automatic downloads selected, you will need to launch the App and download the new issue manually.
Q. Which magazine issue will I receive if I subscribe to a digital edition today?
A. You will be able to download the current issue that is on-sale.
Q. I can't access the latest issue/I'm having trouble accessing previous issues that are part of my digital subscription.
A. Try to resolve the problem with this process:
- Ensure that Wi-Fi connection is at full connectivity.
- Uninstall the app
- Open the App and login to your magsonline account
- Attempt to download the issue again
Please Note: All our digital magazines require iOS8 or greater for Apple devices and 4.4 or higher for Android.
If you are still unable to access your subscription, please call magsonline 1300 656 933 8am-6pm AEST Monday-Friday or email at email@example.com.
Q. When will my digital subscription end?
A. Your digital subscription is set up to automatically renew to the same term you originally subscribed for. So, if you subscribed for 12 months, at the end of your current term you will be renewed for another 12 months and payment will be taken from the same credit card you purchased your subscription with.
Q. I would like to purchase a gift subscription of a digital edition. How do I do this?
A. Gift subscriptions are now available for digital subscriptions. Simply select the magazine you would like to give as a gift from magsonline, and you can indicate that it is a gift on the delivery details page during checkout.
Please note: The gift recipient will be notified immediately of their digital gift subscription for the selected magazine via e-mail.
Q. How do I know if my order was successful?
A. After placing your digital subscription order on magsonline, you will also receive a Subscription Confirmation Receipt email acknowledging that your order has been processed and giving instructions to access your digital subscription. You should receive this e-mail within 24 hours of placing your order on magsonline.
If you have any concerns that your order hasn't been processed, please contact magsonline by calling 1300 656 933 8am-6pm AEST Monday-Friday, or emailing firstname.lastname@example.org.
Q. What payment options are available through the Magsonline website for digital subscriptions?
A. The payment method available for digital subscriptions is via credit card automatic renewal. Your credit card will have the total cost of your purchase deducted on your next statement, and payments will renew based on the subscription term you chose unless you cancel your subscription.
Q. I would like to change my personal or payment details. How can I do this via Magsonline?
A. You can update your personal details via Magsonline, simply select the Login button at the top of the page. To update payment details, please call Magsonline on 1300 656 933 8am-6pm AEST Monday-Friday.
Q. How can I cancel my digital subscription?
A. If you are not completely satisfied with your subscription, you can cancel at any time and receive a refund for all unfulfilled issues. Please contact magsonline on 1300 656 933 8am-6pm AEST Monday-Friday.
If you purchased your digital subscription through another retailer (e.g. Apple, Google, Zinio or Nook) you will need to cancel your subscription payments through that provider directly.
Q. Will I receive a refund if I cancel my digital subscription?
A. You will receive a refund for all unfulfilled issues when you cancel your digital subscription.
Q. Will you store my credit card details?
A. We will store your credit card details in a tokenised, encrypted format. These details are then used to pay for your auto-renewing subscription.
Q. What if my credit card expires?
A. If your credit card is due to expire we will get in touch with you asking you to update your payment details. If you do not update your payment details, your subscription will not auto renew and you will not receive the next issue of your magazine after your current paid term expires.
Q. How do I redeem a free subscription I received via a third party?
A. If you have received a digital subscription from a third party simply go to the specified magsonline page supplied, select the publication you wish to receive and enter the unique redemption code you were also provided. You will then create your username and password as part of the check-out process and then use these details to log into your account and start reading your digital magazine. (refer to Question 2, How do I access my digital subscription? for further information)
If you have a question that we haven't covered, email us at email@example.com and we will get back to you.